Key Features:

• 24/7 reception of maintenance requests directly from tenants

• Immediate owner notification upon receipt of a maintenance request

• Troubleshooting maintenance requests with tenants via phone

• Dispatching repair vendors to the property

• Authorization of repairs (up to $500)

• Vendor payment management

• Owner approval required for repairs exceeding the $500 authorization limit

• Competitive bids for repairs exceeding $1,000

• Providing owners with post-repair updates

• Sending tenants post repair survey

• Managing tenant chargebacks

• Comprehensive financial accounting of repairs

Key Features:

• $100 warranty registration for initial setup

• Receipt of maintenance requests

• Immediate owner notification upon receipt of a maintenance request

• Troubleshooting maintenance requests with tenants via phone

• $31 fee per claim filed

• Management of deductible payments

• Repairs not covered by the home warranty service contract default to the Coordinated Maintenance Plan.

Key Feature:

• Owner full control of property maintenance