JoGip Property Management is neither the property owner nor the decision-maker in this dispute. The primary responsibility for addressing and responding to your dispute rests with the property owner (landlord). Please see lease agreement you signed, for the landlords name.
Our role is to receive and document your original dispute comprehensively and ensure its prompt forwarding to the property owner for their attention and resolution. Considering this, we kindly request your patience and understanding in allowing up to 7 business days for a direct response from the property owner.